FAQs

FAQs

What is Belsuv?

Belsuv is a brand specialized in tourist souvenirs, currently offering souvenirs from Portugal. We offer customers the opportunity to purchase their most desired souvenirs, helping them preserve memories of their travels.

Belsuv works daily to curate high-quality, detailed products from each region, aiming to offer both diversity and excellence. Our mission is to create meaningful memories for our customers, so they will always have fond memories of us.

Are the products made in Portugal?

Yes. All of our products are proudly produced in Portugal. At Belsuv, we believe that authenticity starts with origin, which is why we work exclusively with Portuguese manufacturers and artisans. This allows us to ensure that every souvenir, regardless of the destination it represents, is crafted with care, using traditional techniques and high-quality materials.

By centralizing production in Portugal, we guarantee consistent standards of quality while supporting local craftsmanship and sustainable practices.

Is there a minimum order value?

Yes, Belsuv has a symbolic minimum order value of €10 per purchase and orders below this amount cannot be completed.

To make your order possible you can simply add a small magnet or, if you do not need any extra product, you may add the gift wrapping option which is usually enough to reach the minimum.

Do you offer discounted prices for bulk orders?

Yes, we do.
At Belsuv, we provide a fully personalized service for bulk orders designed specifically for events, corporate occasions, or special celebrations.

This service allows you to order larger quantities of souvenirs, personalized or not, with tailored pricing and full support throughout the process, from selecting the most suitable products to ensuring fast delivery for your event.

It’s the perfect solution for companies and organizers who want to offer meaningful gifts that make their events truly memorable.

👉 Learn more about our event solutions here.

Can I request gift wrapping for my order?

Yes, you can! During the checkout process, you'll have the option to add gift packaging to your order.

If you're purchasing multiple items but only want some of them wrapped, please make sure to specify which ones in the order notes section at checkout. This helps us prepare your order exactly as you wish.

Please note that each individual gift wrap must be added separately to your cart, according to the number of distinct packages you'd like. This ensures that each selected item is wrapped appropriately and separately.

What are the shipping costs and delivery times? What about tracking my order?


Land/Region Portugal Spanien Rest von Europa
Versandkosten 3,90 € 4,90 € 5,90 €
Kostenloser Versand ab 25 € 25 € 30 €
Voraussichtliche Lieferzeit 1–2 Werktage 2–3 Werktage 3–4 Werktage

 

Bitte beachten Sie: Wenn Ihr Land nicht in den oben genannten Versandregionen aufgeführt ist, liefern wir derzeit leider nicht dorthin.

Sobald Ihre Bestellung versendet wurde, erhalten Sie von Belsuv einen Sendungsverfolgungs-Code, mit dem Sie den Versandstatus jederzeit online nachverfolgen können.

Wenn Sie den Status Ihrer Sendung jederzeit überprüfen möchten, können Sie dies tun Hier.

How Can I Return a Product If I'm Not Satisfied With My Purchase?

If you're not 100% satisfied with your souvenir, you can always return it to us.

You can return any product within 15 days of receiving it for an exchange or refund. Just make sure the original bag and tag are intact and undamaged. Once we receive your return, most refunds are processed within 7 business days. We will either issue the refund to your original payment method or PayPal account.

Before making a return, please email us at support@belsuv.com. Returns sent without contacting us first or directly to the address on the package will not be accepted. We'll provide the correct return address once you reach out to us.